Help & Questions
Welcome to PTSO's Help & Questions page. We're here to make your experience as smooth as possible. Find answers to our most common questions below.
1. How do I place an order?
Simply browse our collection, select your preferred watch, and click Add to Cart. Follow the checkout steps to complete your purchase securely.
2. What payment methods do you accept?
We accept all major payment methods including debit/credit cards and other available options at checkout.
3. How long does delivery take?
Delivery usually takes 3–5 days depending on your location. You'll receive a tracking link once your order has been shipped so you can follow its journey to your wrist.
4. Can I return or exchange my order?
Yes! We offer a 7-day return window from the date of delivery. Items must be in their original condition. Custom orders are non-refundable. Visit our Return Policy page for full details.
5. My order arrived damaged — what do I do?
We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damaged item and we'll make it right.
6. Do you offer custom or personalised watches?
Yes, we do! Custom orders are available. Please note that custom orders are final sale and non-refundable. Reach out to us directly to discuss your vision.
7. How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Use it to monitor your delivery in real time.
8. I have a question not listed here — how do I reach you?
We'd love to hear from you! Reach out via our contact page or send us a message and we'll get back to you as soon as possible.